Reference

How djarumtoto Handles Your Personal Data

Your personal data stays under our care from the moment you open an account — we collect only what we need to run your account, process deposits via…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedAccount access secured with encryptionYour right to request data deletionContact our team within 24 hours

Explore Lobby Read FAQ

What Data We Collect and Why

djarumtoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with djarumtoto, we collect your name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS. We record transaction timestamps and amounts to verify deposits and process withdrawals accurately. Device identifiers and session logs are retained for

1
fraud prevention and account security. We do not sell your personal data to third parties. The lawful basis for processing depends on local law, and we apply Indonesian data-protection standards as the governing framework for all account holders accessing our platform from Indonesia, including those in
2
Denpasar and Yogyakarta.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of your data, or need to report a suspected breach, our privacy support team is available every day. We aim to respond to all data-related requests within 24 hours of receipt, and full resolution within 72 hours for standard requests.

Team online

Live Chat

Reach our privacy team directly via live chat inside your account dashboard, available 07:00–23:00 WIB daily for data-related questions and correction requests.

Email Support

Send detailed data requests or deletion notices to our privacy email. We acknowledge every message within 24 hours and keep a reference number for your records.

Account Settings

Some data preferences — such as marketing communications and cookie consent — can be updated directly inside your account settings panel without contacting support.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

We have built specific processes around each stage of your data lifecycle — collection, storage, use, sharing, retention, and deletion.

Encrypted Storage

All account data — including payment details linked to DANA, OVO, GoPay and QRIS — is stored using AES-256 encryption…

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Minimal Data Collection

We collect only the fields required to run your account and process transactions.

Retention Schedule

Transaction records are retained for the period required under Indonesian financial regulations.

No Third-Party Sales

We do not sell, rent or trade your personal data to advertisers or data brokers.

Data Access Requests

You can request a full export of your personal data at any time.

Your Privacy Policy Questions, Answered

Below are the questions our account holders ask most often about how their personal data is handled at djarumtoto. If your question is not covered here, contact our privacy team via live chat between 07:00 and 23:00 WIB any day of the week.

We collect your name, email address, phone number and the payment identifiers you register — such as your DANA or OVO account number. We also log your device type and session timestamps for security purposes.

We share only the data each payment provider needs to complete your transaction. For GoPay, that is your registered phone number and transaction amount. For QRIS, it is the session token and payment value — nothing more.

Transaction records are kept for the period required under Indonesian financial law. Non-statutory personal data — such as your profile details — is deleted within 30 days once we confirm your deletion request.

Yes. Submit a data access request through live chat or our support email. We will prepare a structured export of your account data and send it to your registered email address within 72 hours of your request.

You can update your marketing preferences inside your account settings panel at any time. Cookie consent can be adjusted via the cookie banner or the privacy section of your account settings — no support ticket needed.

The same policy applies to all account holders in Indonesia, whether you are in Yogyakarta, Denpasar or elsewhere. Eligibility to access certain features depends on local law, and we apply Indonesian data-protection standards uniformly.

Contact our live chat team immediately — available 07:00 to 23:00 WIB — or email our privacy support address. We will begin an account security review within one hour of your report and notify you of findings by email.

How djarumtoto Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Transparency

Minimal Data Collection

Retention Schedule

No Third-Party Sales

Data Access Requests

Your Privacy Policy Questions, Answered

01 What personal data does djarumtoto collect when I open an account?

02 Does djarumtoto share my data with payment providers like GoPay or QRIS?

03 How long does djarumtoto keep my personal data after I close my account?

04 Can I request a copy of all the data djarumtoto holds about me?

05 How do I withdraw my consent for marketing emails or cookies?

06 Does the privacy policy apply differently depending on where I am in Indonesia?

07 What should I do if I think my account data has been accessed without my permission?

Related Pages