Frequently Asked About Our Terms
When you close your account, we stop all gameplay and new deposits immediately. Your personal data and transaction records remain on file for seven years to comply with payment network regulations and local law. After seven years, we securely delete your records. You can request a data export before closure.
Yes. Go to Account Settings and submit a change request for your phone or bank details. We'll send a verification code to your current phone and confirm the update. Changes usually take effect within one hour, and you cannot withdraw until your bank details are updated and verified.
Any rewards you earn through gameplay or promotions are added to your account balance. You can withdraw that balance in full via DANA, OVO, GoPay or QRIS without additional wagering requirements. Some promotions may carry specific terms—check the promo board in your lobby for details on what applies this week.
If you believe a transaction is wrong or your account has been restricted unfairly, contact our support team with your account ID and the transaction date. We review all disputes within three business days and respond with our findings. Escalations are reviewed by a separate team to ensure fairness.
Yes. Never share your password or two-factor code with anyone, including djarumtoto staff or support. We will never ask for your full password. If you suspect your account has been accessed without permission, change your password immediately and contact support. Any unauthorized activity is your responsibility only if you shared credentials.
You can deposit and withdraw using DANA, OVO, GoPay and QRIS. All transactions are encrypted end-to-end, and we never store your payment credentials. You authorize every transaction directly through your payment app. Deposits usually clear within 60 seconds; withdrawals are verified and sent within one business day.
Access depends on local law where you are located. We're built for Indonesia players, and eligibility to create an account or play certain games depends on your country of residence and applicable regulations. Check your local laws before attempting to access our platform from outside Indonesia.
